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Refund Policy
Transparent, fair, and automated protection guidelines for our students, parents, institutions, and teachers.
Seekooh Protection Guarantee
We believe you should only pay for real value. Seekooh is a marketplace — we sell Credits that unlock connections, early access, and featured/premium visibility, and our automated system keeps that process fair, secure, and spam-free. Credits purchased on the platform are strictly non-refundable and non-transferable, except under the automated conditions below. Seekooh does not hold or process tuition payments between users; any fees for tutoring services are arranged directly between the parties, outside of this policy.
- Connection request ignored by the other user for 15 days
- Teacher or Student account confirmed as spam/fake
- Tuition or job request cancelled before contacts are viewed
- Payment deducted by the gateway but Credits weren't added to your wallet
- Contact details successfully exchanged/revealed
- Active chat/conversation has started
- Applied to a listing as a free basic member
- Failure to attend mutually scheduled external trials
Credits Usage
Seekooh uses a platform utility token system called "Credits". Credits are used exclusively to unlock connections (contact details/messaging), get early access to new listings, or feature a profile as premium — Credits are never used to move tuition payments between users.
Credits are non-refundable and non-transferable, and hold no monetary value outside the platform, unless specified under a particular marketing offer. In the interest of fairness, if a paid action fails to lead to any profile view or response within 15 days, a full automated refund of the consumed credits is returned to your wallet.
Payment Processing
Credit purchases are processed through encrypted, PCI-DSS compliant third-party payment gateways. Seekooh doesn't hold or move money itself and never stores your full card details. Prices are shown at checkout and may include applicable taxes; we reserve the right to update pricing with prior notice.
Dispute & Chargeback Policy
If you have an issue with a Credit purchase or a transaction on Seekooh, please reach out through our Help & Support page before initiating any card dispute or chargeback.
Our support team reviews all queries, disputes, and refund requests within 24 to 48 business hours. Raising a chargeback with your card issuer before contacting us can delay resolution and may lead to account suspension. For billing questions, you can also email support@seekooh.com.
Seekooh isn't a party to tuition payments or agreements made directly between users off-platform, so we can't guarantee an outcome for disputes over those arrangements — but we're happy to help however we can.