Terms & Conditions.

Our mission is to provide a fair and safe marketplace for educators and learners. These rules ensure a high-quality experience for everyone in our community.

1. General Rules — Everyone

• One account per person. Multiple accounts to game ratings, credits, or visibility get all related accounts banned.
• You are responsible for your own safety and money. Verify people before sharing sensitive details or paying off-platform — we do our part, but can't vet everyone.
• We can suspend any account, at any time, for violating these terms, spamming, or abusing the credit system — including loss of unused credits.
• We keep an internal list of scammers and bad actors to protect the community.

2. For Students & Parents

• Don't share phone, email, or address in public job posts.
• Verify a tutor's credentials and background yourself before hiring.
• Use documented, traceable payment methods when arranging tuition fees directly with a tutor.
• Avoid large advance payments without a clear agreement in place.
• You're responsible for any tuition payments and refunds you arrange directly with a tutor — Seekooh is not a party to that agreement.

3. For Teachers / Tutors

• Keep your credentials and experience accurate on your profile.
• Only share contact details once a genuine inquiry has been made.
• Your profile can be permanently banned for sharing contact details outside this rule.
• We don't vet a student's or institute's payment history — manage your own tuition payment terms and refunds directly with them.

4. For Institutes

• Don't include phone, email, address, or links in job ads.
• Keep listings accurate, genuine, and include a fair compensation range.
• No duplicate postings or spam to gain visibility.
• Be ready to verify your institute's credentials if we ask.

5. Payments & Credits

Seekooh is a marketplace that connects students, parents, tutors, and institutes — we do not hold, process, or move tuition payments between users. Any fees, schedules, or refunds for tutoring services are agreed and settled directly between the parties involved, outside of Seekooh.

What Credits Are For

Credits are Seekooh's own in-platform currency, purchased through our payment gateway partner(s). Credits can be used to:

• Unlock connections — reveal contact details or message another user.
• Get early access to newly posted jobs or listings before other users.
• Feature your profile so it's shown as premium and ranked higher in search and listings.

Non-Refundable & Non-Transferable

Credits have no cash value outside Seekooh. Once purchased, credits are non-refundable and non-transferable to another account, except under the limited, automated cases described in our Refund Policy.

Age & Payment Accounts

You must be 18+ to hold an account that purchases credits or makes payments through our payment gateway. Users under 18, including K-12 students, may only access paid features through a parent or guardian's account.

Card Disputes

Cardholders can dispute a credit-purchase charge with their bank under normal card network rules. We ask users to work with us in good faith to resolve these first — abusing the chargeback process to dodge these Terms can lead to suspension.

Seekooh isn't liable for indirect or consequential losses arising from tuition payments or any other arrangements made directly between users off-platform. Bank, card, or currency conversion charges on credit purchases may apply separately — see our Refund Policy for details.

6. Acceptable Use

Don't use Seekooh or its credit/payment features for:

• Anything unlawful, fraudulent, or related to money laundering.
• Transactions involving sanctioned individuals, entities, or countries.
• Anything unrelated to genuine tutoring or education services.
• Convincing another user to skip platform credits by contacting off-platform after being matched here.
• Fake credentials or impersonating someone else.

We (and our payment gateway partners) can ask for ID or business verification at any time, and can delay, refuse, or reverse a credit purchase where required by law or risk policy.

7. Agreements & Disputes

Seekooh connects users and isn't responsible for private agreements, tuition payments, or disputes arranged directly between them. You can report, review, or block anyone directly from the platform.

8. Account Verification

• We may ask you to verify your phone number, email, or ID before you can purchase credits or access certain features.
• Verification helps confirm you're a real person, keeps the community safe, and may be required by our payment gateway partner(s) before a credit purchase is approved.
• Provide accurate information — a mismatch between your details and your payment method may cause a transaction to be delayed or declined.
• We can ask for further verification at any time if an account looks suspicious or a transaction needs extra review.

9. Dispute Resolution

Most disagreements — over a listing, a credit purchase, or account activity — can be resolved quickly by reaching out to our support team. If you have a concern, please visit our Help & Support page and we'll review it with you in good faith. For disputes over tuition arrangements made directly between users, Seekooh can offer guidance but isn't a party to that agreement and can't guarantee an outcome.

10. Payments & Security

All credit and membership payments are securely processed through encrypted, PCI-DSS compliant third-party gateways. Seekooh never stores your full card data. You agree to pay all listed fees using valid cards (e.g., Visa, Mastercard). We reserve the right to modify pricing with prior notice. Seekooh is not liable for unauthorized transactions, bank delays, or gateway errors, but will assist with any billing inquiries sent to support@seekooh.com.

11. Changes to Terms

We may update these Terms as the platform evolves and will notify users of significant changes. Continued use of Seekooh means you accept the update.

12. Data Privacy

We only collect what's needed to run the marketplace and process credit purchases. Card and bank details go straight to our licensed payment gateway partners — we don't store them. See our Privacy Policy for the full details.