Refund Policy

Payments Between Users

Payments between Students, Institutes, and Tutors/Teachers are agreed and managed directly between the parties. Seekooh does not process, hold, deduct, release, or refund these payments. For platform terms, please see our Terms & Conditions.

Credits Purchase

Credits purchased from Seekooh are non-refundable. See our Credits information.

Money deducted but credits not received?
If your bank deducted the money but credits were not received, the amount will normally be refunded by the payment provider within 7 days, often sooner.

If Seekooh receives the payment, the credits will be added to your account and a confirmation email will be sent.

When a Teacher Contacts a Student

If a Teacher uses credits to contact a Student whose phone number is not verified and the Student does not read the message within 7 days, the credits will be refunded.

Credits spent on fake, spam or scam jobs will also be refunded automatically.

When a Student Contacts a Teacher

Credits used to contact a Teacher, whether free or paid, are not refundable if you cannot reach the Teacher for any reason.

Payments Between Users

If you pay a Teacher, Tutor, or Institute directly, Seekooh is not a party to that payment and does not process, hold, deduct, release, or refund it.

You can still contact us, and we will try to help where possible.

Disputes and Refund Requests

If you have a problem with a payment or refund, please contact Help & Support before starting a card dispute or chargeback.

You can also email support@seekooh.com. We will review the request according to this policy and the applicable payment process.